Terms And Conditions

This page together with the privacy & cookie policy, terms & conditions informs you about us, and the legal terms and conditions on which we sell the products and services listed on our website.

On our Facebook business pages and on our Etsy shop, or when ordering over the phone, via email, text private conversation or message via our Etsy shop or social media channels, to either myself or one of the powered by the soul team.

And associated businesses and pages within the Lisa Martin Designs brand and all associated names, including Powered By The Soul, Lillli-Blue&Grace, Soul Powered clothing & accessories, Soul Power, Lisa Martin soul and holistic life coach, and mentor which is as part of the Lisa Martin Designs and powered by the soul website & overall brand.

You may only place an order through our website, via our social media channels, Etsy shop, via the phone, text or private message or conversation, with me or any member of the powered by the soul, Lisa Martin Designs and any other and all brands associated with Lisa Martin & team, if you are 18 years or older, are legally capable of entering into binding contracts, are a consumer (being an individual purchasing products for your own private or domestic use, and are not using them for resale, and you confirm and agree not to use any products you have purchased for commercial, business or re-sale purposes, however if you do wish to stock Lilli-Blue&Grace,Inc : Lisa martin designs, soul power, and any other products or services, please contact Lisa at designedbylilygrace@yahoo.com for further information.

Where you have provided us with personal information, we may use this for various purposes, for example to enable us to process your payment for an order or a service you have requested from us, to enable us to process refunds or returns, our privacy policy contains full details of how your personal information may be used, please take the time to read this as it contains important terms.

When submitting an order to Powered By The Soul, Lisa Martin Designs, Soul Power, Soul Powered, Lilli-Blue&Grace or any other website associated with Lisa Martin and umbrella brands, you are entering into a binding contract with us, and no other person shall have any right to enforce any of its terms, you may not assign, transfer, charge, or otherwise dispose of the contract, or any of your rights or obligations arising under it, without our written consent.

And it shall be governed by english law, to supply you with coaching, mentoring, holistic services, handcrafted jewellery, accessories or any of the other products & services Lisa Martin and all brands & websites associated with Lisa Martin supplies, as described in the product details, this contract becomes binding upon our acceptance of your order via email, telephone, text message, Facebook message or any other means of contact to Lisa Martin, Lisa Martin Designs incorporating Powered By The Soul, Soul Powered, Soul Power, or any member of its team.

You may choose to purchase goods from us by adding them into your basket in the website and pressing the buy now or oder button, or you may wish to purchase from us directly via a private conversation on any of our social media channels, for which we would send you a paypal invoice for the product or service you wish to buy, by telephone or text, email, again we would send a paypal invoice, or via our Etsy shop.

Please ensure you check all order details before submitting them to us, please note it is not possible to amend an order once it has been submitted to us.

Please note all coaching packages, holistic services and other services that are part of the coaching, mentoring and holistic side of Powered By The Soul with Lisa Martin, can be rescheduled twice only with at least 72 hours notice, and are non refundable.

You will recieve confirmation of your order via email, or via a private message from me, the email or message will be sent to the email, text, or telephone number or message details you have given us, and we only deal with the named person all orders.

If you wish to order on behalf of someone else, please ensure you have their explicit permission to do so, we require this written in writing via an email we can check the details with, this is to protect both yourselves, and us.

Any confirmation email, text, telephone or message about an order does not consitutute our acceptence of an order or service to be provided, until payment has been authorised via credit card, PayPal, shopify payment merchant, or bank transfer, or if it is for a custom order the 50% deposit has been paid, only then will orders be fulfilled.

All orders are subject to acceptance by us and our shopify host if paying my shopify payment merchant, if we experience any problems with a payment or the sale is flagged up as a potential risk we may contact you to conduct additional security checks.

We are not obliged to supply any other products apart from the ones you have ordered or requested and that is in the product or service description, please not any props within the picture descriptions are for visual representation only.

Any dispute or claim arising out of in or connection with such contracts or their formation (including non contractual disputes or claims) shall be subject to the non exclusive juridistion of the courts of England and Wales.

If a product is out of stock we will let you know as soon as possible and will dispatch items to you once they come back into stock, if the item has sold out and will not come back into stock we will inform you ( the website is updated weekly.

But please note some of our items are duplicated on our Etsy store and within our stockists) and please note for one of a kind items there will only ever be that one for sale, all prices are correct at the time of printing, and do not include vat or postage.

The price will not go up or down according to your destination, it remains the same across all destinations, prices are liable to change only if we do a sale, these changes will not affect any order that has already happened or is in progress.

Communications regarding orders or services made on our website, over the phone, via text, private message via our social media channels, or via our Etsy shop, will be mainly by electronic means, including email.

We may contact you by email, or provide you with information by posting notices on our website(s) or via our other places of business, you agree to these electronic means of communication and acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirements that such communications be in writing.

Notice may be given to you at either the email address or the account holders address, notice will be deemed recieved and properly served 24 hours after an email is sent, or three days after the date of posting any written letter which will be properly addressed, stamped and placed in the post, for which I keep all proof of postage.

As I am only human it is possible that despite my best efforts, sometimes mistakes can be made, when I am trying to describe a product, I try my very best to describe each product or service as accurately as possible including sizing, colours, stones used, pricing etc.

I always encourage you to ask as many questions as possible before placing an order, as refunds are only given if an item is faulty or broken, at the time of supply any products or services you have purchased will be of satisfactory quality, free from material defects, and fit for the purposes for which products of this kind are commonly used for.

 Please note semi precious gemstones and freshwater pearls, swarovski crystals etc, have their own individual faults, inclusions, shapes etc, this is part of their natural state and does not mean the item is faulty or broken.

We are not liable for any damage or defect in a product or service arising from fair wear and tear, or failure by you to follow the care instructions, wilful damage, abnormal storage, accident, negligence by you or any third party, or for any alteration or repair made by you or a third party.

Our liability for losses you suffer as a result of us breaching these terms and conditions (should we ever) is strictly limited to the purchase price of the goods or services you have purchased from us.

The above does not exclude or limit in any way our liability(a) for death or personal injury caused by our negligence(b) under section 2 (3) of the consumer protection act 1987 or for breach of the terms implied by sections 12-15 of the sale of goods act 1979 (c) for fraud or fraudulent misrepresentations or (d) for any matter for which it would be iilegal for us to exclude, or attempt to exclude our liability.

We always take out liability insurance and the respective cover needed when we are attending events, markets, styled shoots, retreats, workshops or any other in person events that are attended by the Lisa Martin Brands, or a member of the team.

However we are not liable for our products if they are in the hands of one of our stockists, or at a third party event we are not part of or have collaborated on, in these instances the stockists or third party would have their own policies on this in place.

Lisa Martin, or any of its team members of other businesses, that fall under the Lisa Martin brand, will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a contract that is caused by events outside of our reasonable control.

Such events may include, but are not limited to, strikes, industrial action, civil commotion, riot, invasion, actual or threatened terrorist attack, war, threat or preperation of war, fire, storm, flood, explosion, other natural disaters, or the impossibility of the use of public or private transport, or telecommunication networks, the acts, decrees, legislation, regulations, or resrtictions of any goverment,or any other third parties.

Our performance under any contract is deemed to be suspended for the period that the event outside of our control continues, we will endevour to find a solution by which our obligations under any contract may be fulfilled.

We reserve the right to change these terms and conditions from time to time, and the latest version will be displayed on our website, we advise you to read through them each time you visit or use our website.

Please note that by clicking the order or buy now button,or by placing an order via other means, you are confirming that you have read and understood and that you accept the terms and conditions of any sale.

Or placing an order for a product, or a service whether via the website, over the phone or via our social media channels or our Etsy shop, and you are agreeing to be bound by these terms.

Unfortunately if you do not agree to these terms and conditions, you will be unable to order products or services from us, use of our site is governed by these terms and conditions.

Lisa Martin incorporating Powered By The Soul, Soul Powered, Soul Power, Lilli-Blue&Grace, and Lisa Martin Designs, is owned and operated by its founder Lisa Martin and we use ("we" "us", I and "ours" to describe us, although at the moment I am a sole trader and my studio is located within my home, and I handle everything myself, this may not always be the case as I grow and expand the business I will take on extra staff to help me with packaging, photography, social media management and PR management.

Our registered address is 27 Windsor Close, Beverley, East Yorkshire, HU170JA, UK.

Any queries or enquiries about your orders, products or services, should be directed to Lisa at designedbylilygrace@yahoo.com or you can write to me.

I deal with each and every inquiry, order and service myself, but please do note office hours are 9-15am to 4-30 pm during the week, due to my family commitments, term times and weekends I do work but these are limited hours, all inquiries, emails etc I try and answer within 12-24 hours or if they arrive on a friday after 5pm they will be answered on the following monday, unless I am away on family holiday.

Contracts and policies with Lisa Martin & all other brand names, are subject to UK law and are compliant with the new GDPR European data laws

Please note that due to manufacturing processes we cannot guarantee colour continuity/Colour fastness in any of our beads, findings or materials unless otherwise stated, Due to the nature of our handcrafted jewellery or accessories slight differences in shape/form and pattern are possible.

Lisa Martin - Lilli-Blue&Grace handcrafted jewellery, stationery and other goods uses materials that range from sterling silver (.999 purity silver ) to gold vermeil and semi precious gemstones, Jewellery handcrafted by Lisa Martin by Lilli-Blue&Grace may feature pre-made components such as charms, chains, clasps etc, semi precious gemstones, Freshwater pearls, ( Which may have been sourced from other countries ) Swarovski crystals & Pearls, Gold Vermeil to plated materials, Jewellery is not hallmarked if it is below the required weight at which hallmarking is required by uk law, Individual component items that may have been used may contain hallmarking, A description of each piece is given with the types of materials used, Different products can be used for bespoke/custom work which may result in a different cost.

Standard necklace lengths are adult 18 inch, Children 16 inch unless otherwise stated in descriptions of the item.

Standard bracelet lengths are children 6 inches, Ladies 7.5 inches and men 8.5-9 inches unless otherwise stated in the descriptions of the item.

All handcrafted jewellery & accessories on this website will have clear pictures to try to give a true representation of each piece ( please note all pictures are taken in close up, please pay close attention to the actual measurements given for each piece in the product descriptions ) A description to state size, length and any products used.

Any item in the photographs may be the actual item you receive, Or what I deem to be a clear representation of the product if more than one has been made, Due to irregularities in gemstones, pearls, crystals and any other materials used and the handcrafted nature of some of our products, I reserve the right to sell items with minor differences to the products photographed.

I offer a bespoke/custom service on most products, Please contact me at designedbylilygrace@yahoo.com if you would like to discuss a bespoke commission for a no-obligation quote, Please note all bespoke/custom orders require a 50% non-refundable deposit before any work commences, Any bespoke/custom items are non-returnable or refundable, This includes any items you have customised from our ready to wear ranges.

Earrings are not returnable due to the hygiene laws:

All other items for sale on the website will have a description of the item to include colours, size, materials it is made from etc.

Whilst every effort is made to represent product images, colours, sizes etc it is possible that the image shown may vary slightly from the actual product, Variations in computer monitors as well as browsers used are beyond our control, Product images are not to scale.

All handcrafted Jewellery, Accessories or any other products will be beautifully packaged in tissue paper and either a gift bag or gift box, All other products may come in the packaging that has been supplied by third party companies.

I try to recycle when I can and this may mean I reuse our outer packaging such as padded envelopes whenever possible, this means your products may arrive packaged in a reused outer envelope but inside the envelope, your products will be beautifully packaged as described above.

All prices quoted on the website are in British pounds ( GBP) at their full price, No VAT is added as we are not currently a VAT registered company, Lisa Martin and any brands that she has are not responsible for any import or other duties which may be payable in your country, Payments are taken by PayPal which accepts most credit and debit cards, You do not need to register with PayPal to use it for payments, or via Shopify's own payment system.

 The powered by the soul website contains content and links that may be relevant to the work I do as a women's and children's coach/mentor, this can include issues on trauma, abuse both sexual and domestic, trafficking and refuges, homelessness, mental health, mindfulness, confidence, self and empowerment, and relevant other subjects that may come up within the remit of my work as a coach/mentor.

I try to keep all content age relevant that I myself provide as content, and I therefore cannot guarantee that it won't contain content or 3rd party links, that may be unsuitable or offensive  for minors under the age of 18, so if you are viewing this page with a minor under the age of 18 please bear this in mind.

Please note we cannot be held responsible for the content or material of any third party websites we provide links to from this website, When you click on any links or websites from the powered by the soul website, you are responsible for making sure that the content is suitable for any minors, under the age of 18, you may have present whilst looking at them.

Copyright: All the Lisa Martin brands incorporating Lilli-Blue&Grace, powered by the soul, soul powered, soul power, websites and blog content, services, workshops & retreats, handcrafted Jewellery designs, any other accessories, curated gift boxes,  printables, art prints, quotes or paper goods designs are copyright of Lisa Martin & associated brands that she holds and owns 2012-2019, All rights reserved.

All images and products are available for social sharing eg; Facebook, Twitter, Pinterest and other social platforms that Lisa Martin has Inc: Lilli-Blue&Grace, powered by the soul, warrior soul queen, and other umbrella brands, Lisa Martin owns, Where full links and credit are provided to Lisa Martin, powered by the soul, soul powered, soul power, Lilli-Blue&Grace, warrior soul queen, Lisa Martin Designs, or this website and blog, Sharing is positively encouraged, but please do link back to this website and blog if you do.

Please contact Lisa Martin to gain permission if you would like to use any images or content for any other purposes, Anyone found to be in breach of copyright will be legally pursued.